Covid-related Shipping Delays

As the COVID situation continues to evolve in Australia, the huge demand for deliveries continues to be ongoing.
Our delivery partners have deployed all resources to keep parcels moving as they handle never-before-seen volumes of freight and navigate rapidly shifting Government restrictions. We are still seeing some delays, outlined in detail below, and expect these to resolve as they clear backlogs.
Current delivery delays: 

COVID-related lockdowns have had the most severe impact on the Sydney depot. As a major hub, many shipments originate or pass through this depot. We’ve got all hands on deck working hard to clear overdue freight.  Delays of up to 4 - 6 days continue to be experienced in the Western and Southern Sydney corridors.
Delays are easing across the board elsewhere, averaging 1-3 days throughout Greater Sydney (including the Central Coast and Wollongong). There are delays of 3-5 days in Victoria as a result of the current COVID restrictions.
In Dubbo, our delivery partners were heavily impacted by COVID lockdowns and a temporary closure of their depot. They have been working hard to clear the backlog, currently at 5-10 days delayed.
Everyone in our network is continuing to put in a great effort to deliver parcels as quickly and safely as possible.

If your parcel is experiencing delays, we greatly appreciate your patience and we welcome you to contact us if you have any questions or concerns.