Terms + Conditions


Postage + Delivery Policy

After ordering online, you will receive an email confirmation containing your order details and confirming payment received. Your order will be shipped within 1 business day. Shipping within Australia will take  2 - 5 business days. Within Australia: All orders will receive Free postage within Australia unless otherwise stated. (Some products will be "Pick Up In Store Only" and will not be shipped. Overseas- Less than 500 grams: International flat rate of $25. International orders may take 5 - 12 business days to arrive. Overseas- Over 500 grams: Postage cost will be determined depending on size and weight of package- please contact us for enquiries- info@saltliving.com.au

Refunds + Returns Policy 

We are happy to refund, credit or exchange any unopened goods within 7 days, provided we receive the goods in original condition. Returns will be approved at our discretion and all postage costs are to be incurred by the customer. Please email info@saltliving.com.au with notification of the items and reason for the return and we will respond with instructions on how to proceed. Should you receive a faulty or damaged product, please contact us via email ino@saltliving.com.au with your specific problem and we'll get back to you promptly.  

 

Privacy + Security Policy

Salt Living uses the eWAY Payment Gateway for its online credit card transactions.  If you have a PayPal account and prefer to use it you can also select this payment method. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Salt Living or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
  • eWAY is an authorised third party processor for all the major Australian banks.
  • eWAY at no time touches your funds; all monies are directly transferred from your credit card to the NAB merchant account held by Salt Living

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au Privacy Policy Salt Living regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Salt Living users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact us at info@saltliving.com.au Collection of Information In order to use the Salt Living website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Salt Living is collected via correspondence including the telephone, Email, mail, fax or directly through our website. Use of Collection Information Any details collected from Salt Living customers is required in order to provide you with our products and/or services, and a high level of customer service. Storage of Collected Information: The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). We do not store Credit Card details on our site, instead we pass them on to eWAY or PayPal in order to be processed securely as required. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at saltliving.com.au Access to Collected Information If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at saltliving.com.au Orders If you purchase a product from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) .We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you. Communications Salt Living uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at info@saltliving.com.au Third Parties Salt Living will not disclose your personal information to any other party, except to provide a service for you - eg fulfil an order from an overseas supplier. Links Links on the Salt Living site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Salt Living. Changes to Privacy Policy If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.